Incident Management Software Solutions

Aligning the IT services and needs of a business in processes is a key operational hurdle across every industry. Successful systems create a strong foundation for the delivery of IT services inclusive of planning, implementation and progress measurement. Software that delivers these services in a cohesive way ensures all business operations are sustained for a resolution framework that preserves time and scales down risk.

Software For Reporting & Managing Incidents For Smoother Services

Our software helps organisations develop a proactive approach to incident management with the automatic handling of ticket classification and assignment so that service desk personnel can focus on higher priority activities. Team Konnect is a fully customisable platform that enables businesses to build, customise and manage an end-to-end incident management solution aligned with their organisational structure.

A Business Process Approach That Saves Time For Better Incident Resolutions

The TeamKonnect platform is designed by IT professionals for use across industries so the interface is agile yet user-friendly. Streamlining incident resolution and approaching the management system for maximum organisation and speedy outcomes benefits all team members while mitigating bottleneck problems. An inclusive, logic-based system makes the workflow of service personnel less reactive and is designed to align with other management solutions for cohesive systems across organisations.

Incident Management Starts With Building Your Business App

Managing incidents with software shouldn’t monopolise all IT services with the customisable app solutions from TeamKonnect designed with all team members in mind. Contact Us to start building your business app today.

  • ERS IT Solutions
  • Unit 5, Block 8, Blanchardstown Corporate Park Dublin 15, D15 V240, Ireland
  • Phone: 00-3531-8859500, Fax: 00-3531-8859501
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