ERS IT Solutions ("us", "we", or "our") operates the Team Konnect Enterprise mobile application (the "Service").
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, and applies to all of your personal data irrespective of the medium or method by which we obtained/received your personal data.
In this policy, the term "personal" data means data relating to a living individual who is or can be identified either from the data, or from the data in conjunction with other information, that is in, or is likely to come into, our possession, and includes personal data as described in data protection legislation (as defined below).
2. What information do we collect?
We fully respect your right to privacy in relation to your interactions with the Service, and we endeavour to guarantee to be transparent in our dealings with you as to what information we will collect and how we will use your information. Also, we only collect and use individual user details where we are legally entitled to do so. Information in relation to personal data collected by Irish entities is available on www.dataprotection.ie, the Service of the Irish Data Protection Commissioner ("DPC").
We will handle your personal data in accordance with data protection legislation. 'Data protection legislation' means the Data Protection Acts 1988 and 2003 and Directive 95/46/EC, and any other applicable law or regulation relating to the processing of personal data and to privacy (including the E-Privacy Directive), as such legislation shall be amended, revised or replaced from time to time, including by operation of the General Data Protection Regulation (EU) 2016/679 ('GDPR') (and laws implementing or supplementing the GDPR).
We only collect and use individual user details where we are legally entitled and/or required to do so. Where you have provided your consent to our collection and use of your personal data, you are entitled to withdraw such consent by notice to us.
ERS IT Solutions may collect various types of personal information, including:
Images and visual content
If you submit such content, you are doing so in the full acknowledgement that you have and can provide ERS IT Solutions with evidence of the required copyright allowing ERS IT Solutions and its partners to use the content. You also acknowledge that you can provide ERS IT Solutions with evidence of the necessary waivers and permissions from persons in the images/footage for you to share such content with ERS IT Solutions and its partners.
ERS IT Solutions, on occasion, takes photographs of participants at its events (such as sales and promotions events, or training and networking events). We will endeavour to check you are happy to feature in a photo wherever possible, however often photos are of large groups and it is not possible to check with you in advance. Part of the terms of conditions of your acceptance to attend these events is your acceptance to be included in photographs, and in doing so you give ERS IT Solutions permission to use these photos for legitimate business purposes such as evidencing that the event took place, local or internal publicity or promoting similar events.
How we collect personal data
We and our service providers may collect personal information from a variety of sources, including:
Through the Service: We may collect personal information about you when you use our service. e.g. When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data ("Usage Data")
3. How do we collect information from you?
We and our third-party service providers may collect and automatically process this information in a variety of ways, including:
ERS IT Solutions provide a range of practical business supports (services) to improve operations, product and service development and sales and marketing in Ireland and overseas.
ERS IT Solutions reserve the right to use your information lawfully where;
To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it. We may also gather information about you from third parties to help us meet our obligations. If you do not provide the information we need, or help us keep it up to date, we may not be able to provide you with our products and services.
5. How do we use the information we collect?
We may use personal information:
Personal information may be shared or disclosed:
International transfer of personal information;
The personal data that we collect from you may be transferred to and stored by the Authority. It may also be processed by staff of the Authority. By submitting your personal data, you agree to this transfer, storing or processing of your personal data by the Authority for the purposes set out in this policy.
We endeavour to keep all personal data that you provide to us accurate and up to date. As such, you must tell us about any changes to such information as soon as possible. If you are a registered user of the service you can update your personal information at any time.
7. Security - How we protect your personal information
The Service is designed to provide reasonable and appropriate organizational, technical, and administrative measures to protect personal information within our organization against unauthorized or unlawful access, alteration, disclosure, or destruction. Users of ERS IT Solutions services must also do their part in protecting the data, systems, networks, and service they are utilizing. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to any ERS IT Solutions account has been compromised), please immediately notify us by contacting us in accordance with the 'Contact Us' section below.
For your protection, we will only implement requests with respect to personal information about you (not anyone else), and we may need to verify your identity before implementing your request. We will comply with your request as soon as reasonably practicable and in accordance with applicable law. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations, and/or to complete any transactions that you began prior to requesting such change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). Some of your information may remain within our systems and other records, in compliance with applicable law.
8. How long do we keep your data for?
To meet our legal and regulatory obligations, any information that you provide to us will be kept and stored for such period of time as we deem necessary taking into account the purpose for which it was collected in the first instance, and our obligations under data protection legislation.
In general, your personal data will be retained by us for two years and six months from the last date of contact or transaction.
9. What rights do you have?
As a data subject, you have the following rights under data protection legislation:
These rights are explained in more detail below, but if you have any comments, concerns or complaints about our use of your personal data, please contact us (see 'How to contact us' below).
We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex or cumbersome, in which case we will respond within three months (we will inform you within the first month if it will take longer than one month for us to respond).
Where a response is required from us within a particular time period pursuant to data protection legislation, we will respond within that time period.
Right to access to personal data relating to you
You may ask to see what personal data we hold about you and be provided with:
Requests for your personal data must be made to us (see 'How to contact us' below) specifying what personal data you need access to, and a copy will be retained on your personal file. To help us find the information easily, please give us as much information as possible about the type of information you would like to see.
If, to comply with your request, we would have to disclose information relating to or identifying another person, we may need to obtain the consent of that person, if possible. If we cannot obtain consent, we may need to withhold that information or edit the data to remove the identity of that person, if possible.
There are certain types of data which we are not obliged to disclose to you, which include personal data which records our intentions in relation to any negotiations with you where disclosure would be likely to prejudice those negotiations.
We are entitled to refuse a data access request from you where (i) such request is manifestly unfounded or excessive, in particular because of its repetitive character (in this case, if we decide to provide you with the personal data requested, we may charge you a reasonable fee to account for administrative costs of doing so), or (ii) we are entitled to do so pursuant to data protection legislation.
Right to update your personal data or correct any mistakes in your personal data
You can require us to correct any mistakes in your personal data, which we hold free of charge. If you would like to do this, please:
If we are required to update your personal data, we will inform recipients to whom that personal data have been disclosed (if any), unless this proves impossible or has a disproportionate effort.
It is your responsibility that all of the personal data provided to us is accurate and complete. If any information you have given us changes, please let us know as soon as possible (see 'How to contact us' below).
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
We will provide you with information on action taken on a request to stop direct marketing - this may be in the form of a response email confirming that you have 'unsubscribed'.
Rights in relation to automated decision taking (if applicable)
You may ask us to ensure that, if we are evaluating you, we don't base any decisions solely on an automated process and have any decision reviewed by a member of staff.
These rights will not apply in all circumstances, for example, where the decision is (i) authorised or required by law, (ii) necessary for the performance of a contract between you and us, or (iii) is based on your explicit consent. In all cases, we will endeavour that steps have been taken to safeguard your interests.
Right to restrict or prevent processing of personal data
In accordance with data processing legislation, you may request that we stop processing your personal data temporarily if:
If you exercise your right to restrict us from processing your personal data, we will continue to process the data if:
Right to data portability
In accordance with data protection legislation, you may ask for an electronic copy of your personal data that you have provided to us and which we hold electronically, or for us to provide this directly to another party. This right only applies to personal data that you have provided to us it does not extend to data generated by us.
The right to data portability also only applies where:
Right to erasure
In accordance with data protection legislation, you can ask us to erase your personal data where:
We may continue to process your personal data in certain circumstances in accordance with data protection legislation.
Where you have requested the erasure of your personal data, we will inform recipients to whom that personal data have been disclosed, unless this proves impossible or involves disproportionate effort. We will also inform you about those recipients if you request it.
Right to complain to the Data Protection Commissioner (DPC)
If you do not think that we have processed your personal data in accordance with this policy, please contact us in the first instance. If you are not satisfied, you can complain to the DPC or exercise any of your other rights pursuant to data protection legislation. Information about how to do this is available on the DPC Service at www.dataprotection.ie.
If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on the Service or otherwise engage in any disruptive behaviour on the Service, we may remove such content.
Where we reasonably believe that you are or may be in breach of any applicable laws, for example on hate speech, we may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. We would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection legislation.
If any change may materially and negatively affect the privacy of your personal information, we will use reasonable efforts to notify you in advance and give you a reasonable period of time to object to any changes.
11. How to contact us
We have appointed a data protection officer in accordance with data protection legislation.
However, if you need to contact us with regard to any of your rights as set out in this policy, all such requests should be made in writing by:
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