Help Desk Manager

help-desk-manager

Flexible Help Desk Solution

Transform your service desk performance with this easy-to-use, feature-rich solution

Handling customer requests and complaints requires an efficient process to serve your customers and reduce the workload burden on your service desk agents.

This flexible solution will scale with your business and is feature-rich, allowing you to shape the solution to suit your business needs.

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  • Improve efficiency
  • Reduce cycle times
  • Keep customers happy
  • Monitor service team productivity
  • Support service agents

Help Desk Process

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Features & Benefits

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Single Dynamic
Interface

With our helpdesk system, your agents can respond to emails, answer phone calls and chat with customers from one place. No need to juggle various tools and logins.

multi-channel

Multi-Channel
Support

Capture customer issues via multiple channels including email, web forms or live chat.

Task_Management

SLA
Management

Set standards for your teams by creating your own Service Level Agreements (SLA) policies based on ticket issue types, tags and/or priority.

Email-Template

Email
Templates

You can define dynamic email templates to automate the most common responses for your customers

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Customer
Portal Access

Provide customers with access to your online portal where they can view their ticket history and track the response times and SLA status

Task_Management

Reporting

Generate reports by exporting to Excel using ‘Pivot Table Templates’ to provide visibility of ticket volumes and time to respond per agent.

Associated Modules

Sales Pipeline
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Keep track of all interactions with your opportunities and customers and improve your sales cycle.

Knowledgebase
Knowledgebase

Provide customers with access to your knowledge base of articles pertaining to your products and services where they can self-serve and learn more about the solutions that you offer.

Customer Portal
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Our Audit feature provides accurate records and history of all changes that occur in relation to an asset throughout its lifecycle

Unit 5, Block 8, Blanchardstown Corporate Park Dublin 15, D15 V240, Ireland

Phone: 00-3531-8859500

Fax: 00-3531-8859501

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